Alpine Media Unveils Eight New Features Enhancing Your Resort Experience

Alpine Media Unveils Eight New Features Enhancing Your Resort Experience

The second quarter of 2023 has been a season of innovation and transformation for Alpine Media. This quarter, we rolled out eight exciting new features, aimed at empowering resort operators and enhancing the experience of guests at your resorts. Let's take a deep dive into these innovative additions:

Shuffle the Main Feed Screen

Mobile feed section list

In an era where customization is key, the new 'shuffle' feature lets you organize mobile app modules on the main feed screen to your liking. Whether you wish to highlight the event calendar or lift & trail status, you can now effortlessly change the sequence from the Settings option in the Command Center/Admin Portal. Leverage Google Analytics insights to gauge guest engagement, and use it to prioritize your feed. This feature is live and ready to use.

Set Your Season

Your resort is now season-ready with our newest feature. Resort operators can now change the season directly from the Command Center, ensuring that your digital signage and mobile app are displaying ski runs in the winter or bike trails in the summer. Plus, the header image can be altered to match the season.

Choose Your Screens


Switching the screens displaying across your digital signage has never been easier. Resort operators can now quickly set up the screens of their choice, making your digital signage more dynamic and responsive to guests' needs.

Parking Info in Real-Time

With our new parking info feature, resort operators can now use the Staff App to update the status of parking lots in real-time. This information can then be shared with guests through the mobile app, parking lot signage, and digital signage, making for a hassle-free parking experience.

Shuttle Tracking Enhancements

Real-time shuttle capacity

Optimize your shuttle operations with our revamped shuttle tracking feature. Our "driver" version of the staff app offers an insightful glimpse into drive vs. idle time. It also allows drivers to update the number of riders on a shuttle, giving guests easy access to shuttle whereabouts, arrival times, and seat availability. For resorts providing "on-demand" shuttle service, stay tuned for a targeted solution coming in early Q3. Transportation directors can also track vehicle maintenance logs based on mileage and/or time, and receive notifications in the Command Center when maintenance is due or overdue.

iCal Exports
For resorts managing their event calendar through the Alpine Media Command Center, we now offer an iCal export feature. This allows for easy synchronization with your resort website, ensuring your guests never miss out on an event.

Contact Info Consolidated

To enhance communication with guests, resort operators can now share all contact info - including address, phone numbers, email address, and social media profiles - in one convenient location within the mobile app. 

Invite Your Team

Collaboration is made easy with our new invitation feature. Command Center Administrators can now directly invite their team to use the command center and control the features they have access to. This eliminates the need to reach out to Alpine Media to request the addition of new users, simplifying the entire process.

In conclusion, Q2 2023 has been a period of significant growth and innovation for Alpine Media. As we continue to integrate technology and guest satisfaction, we look forward to seeing how these new features enhance your resort operations and guest experience.

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Frequently Asked Questions

If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!

What is the Alpine Media Platform and why would I need this at my resort/park?
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The Alpine Media Platform is a simple to use yet comprehensive guest engagement (and staff communication) platform that helps ski resorts, theme parks, amusement parks, water parks, museums, aquariums, and other attractions build, launch, simplify, measure, and maximize their guest engagement strategy.

The Alpine Media Platform is a leading resort software and app solution with a range of tools, including event planning, real-time operations reporting (e.g. lift & trail status or attraction status), base area maps with POI details, F&B menus, live vehicle/shuttle tracking, emergency alerts, notifications, and much more. The Alpine Media Platform consists of a custom mobile app specific to your resort (Android and iOS), digital signage (ranging from a 10in ticket window display to an LED 'jumbotron' of any size) and an intuitive, easy-to-use content management system (CMS) to control all your content.

We already have a mobile-responsive website, why would I need this?
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Mobile responsive websites are awesome and every organization should start there, but what happens when you need to get an urgent message out to all of your on-site guests? Is all the content on your website accessible when guests do not have an active internet connect? Do you have full control over the content on your website or do you have to rely on your web developer?

Moreover, we all know that every guest is different and how they decide to interact with your organization/brand varies widely. The Alpine Media Platform automatically 'pulls in' existing information about your resort and distributes it to additional channels (digital signage, mobile app, and text [coming soon]) for guests to consume wherever and whenever they want. In addition, our APIs make is simple for your team to 'pull' information from the Alpine Media Command Center CMS and show it on your website. You decide if you want to manage content through your website or through the Alpine Media CMS.

Synchronizing all of your resort information across the various channels should not require duplicate entry; it shouldn't require someone running all over the place updating USB thumb drives; and it definitely shouldn't require waiting in the IT queue for content change requests.

How long will it take you to get my resort set up?
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We make every effort to get your resort activated within 2 weeks.  Most of the time, we'll have your digital signage solution up and running within 72 hours from receiving all the necessary resort information including contact information, design guidelines, logo, existing data feeds, and admin users.  As soon as we activate your resort, you will have the ability to add and control all of your content and more.  From there, it's up to you how quickly you want to roll it out to various locations. In fact, many of your resort partners start with general information displays across their resort and then continue to customize and add additional locations (e.g. F&B menus, ticket pricing & availability, in-room media for on-site lodging locations).

How much does the platform cost?
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We offer four different plans, Green (digital signage only), Blue (digital signage + custom mobile app), Black (digital signage + custom mobile app + shuttle tracking and point of sale integration), and Double-Black (full customization of the platform). Plans start as low as $500/mo depending on the scope. The best part about the pricing of our software solutions is that there are no limits on the number of users and virtually all of the new features we develop are added to your plan at no additional cost. We hate getting "nickel and dimed" and we promise not to do it to you.

Schedule a demo to see the complete platform and get a customized proposal.