Alpine Media Unveils Game-Changing Features to Elevate Ski Resort Operations and Guest Experiences

Alpine Media Unveils Game-Changing Features to Elevate Ski Resort Operations and Guest Experiences

Alpine Media, the next-generation ski resort guest engagement and communication platform to roll out four groundbreaking features designed to revolutionize ski resort operations and enhance guest experiences.

We're stoked to announce four game-changing features designed to simplify resort operations, keep guests in the know, and elevate the overall ski resort experience. As passionate snow enthusiasts ourselves, we understand the challenges of managing a resort and the importance of keeping guests informed and engaged. That's why we've developed these exciting new tools to help your resort not only shred through the competition but also make your job easier and your guests' experience unforgettable. So, grab your skis or snowboard and let's dive into the details!

In this Q1 2023 update, we're introducing four rad features that will revolutionize the way you interact with your guests and manage your resort operations. First up, we've got custom "Points of Interest" maps that allow you to share everything from the ticket office to the local pizza joint with your guests, including pictures, descriptions, hours of operation, and links. Next, we're boosting your insight into guest engagement with expanded analytics across the Alpine Media platform. And last, but certainly not least, we're launching an offline-first, progressive web app for your resort staff to perform job functions from anywhere on the mountain. Get ready to see your resort operations and guest experiences soar to new heights!


Custom Points of Interest Maps

Imagine a world where your guests have all the information they need about your resort right at their fingertips! Alpine Media is making this a reality with our Custom Points of Interest (POI) Maps. This amazing feature allows you to create personalized, interactive maps showcasing all the hotspots, hidden gems, and essential services at your ski resort. With our easy-to-use interface, you can quickly build and update maps that guide your guests to the best spots on and off the slopes, ensuring they make the most of their time at your resort.

Our Custom POI Maps can include anything you want your guests to discover - from the ticket office and ski school to local dining options and après-ski hangouts. Want to highlight that mouthwatering pizza joint tucked away in the village? No problem! How about the ski rental shop with the friendliest staff around? You got it! With Alpine Media's Custom POI Maps, you can put the spotlight on everything that makes your resort unique, creating unforgettable experiences for your guests.

But wait, there's more! Our Custom POI Maps don't just point your guests in the right direction - they provide all the essential details about each point of interest. For each location on your map, you can include photos, descriptions, hours of operation, phone numbers, and even links to websites, online ordering, menus, or reservations. With all this information at their disposal, your guests can easily plan their day, make informed decisions, and feel more connected to your resort.

Alpine Media's Custom POI Maps aren't just about providing your guests with an unforgettable experience; they're also a powerful tool for promoting your resort's profit centers. By including ski schools, dining options, and retail shops on your custom maps, you're giving these businesses valuable exposure and driving foot traffic right to their doorsteps. Plus, with the ability to update your maps in real-time, you can quickly promote special offers, events, or new services, ensuring that your guests are always in the loop and your resort stays top of mind.

In conclusion, Alpine Media's Custom Points of Interest Maps offer ski resort operators an innovative and engaging way to share information about their resort with guests. By showcasing everything from essential services to local attractions, you can ensure that your guests have an unforgettable experience while also promoting your resort's profit centers. With our easy-to-use interface and a wealth of details at your disposal, creating and updating your custom maps is a breeze. So why wait? Start building the ultimate guide to your resort today!

Read receipts for push notifications

Expanded Insights and Analytics

Knowledge is power, and Alpine Media is all about empowering you with the data you need to make informed decisions about your resort operations. Our Expanded Insights and Analytics feature provides a comprehensive overview of how your content is performing and how it's impacting guest engagement. With a wealth of data at your fingertips, you can track your resort's performance, optimize your messaging, and ensure that your guests are always in the know.

Communication is key when it comes to keeping guests informed and engaged. Our Expanded Insights and Analytics feature includes read receipts and reactions to mobile app push messages, allowing you to track which messages are resonating with your audience and which might need a little tweaking. By monitoring how your guests respond to your messaging, you can adjust your strategy to ensure that you're providing relevant, timely, and engaging content that keeps your guests coming back for more.

Your resort's Media Players play a crucial role in delivering information and entertainment to your guests. With Alpine Media's Expanded Insights and Analytics, you can now monitor the real-time status of Media Players across your resort. This valuable information allows you to quickly address any issues, ensuring that your guests always have access to the content they need, when they need it. Say goodbye to downtime and hello to seamless guest experiences!

When it comes to creating unforgettable guest experiences, it's essential to know what works and what doesn't. Alpine Media's Expanded Insights and Analytics provide you with deeper insights into content performance and guest engagement, empowering you to make data-driven decisions that elevate your resort to new heights. By understanding which content resonates with your guests and how they interact with it, you can fine-tune your messaging, prioritize the most impactful initiatives, and create a more personalized, engaging experience for your guests.

In summary, Alpine Media's Expanded Insights and Analytics feature offers ski resort operators an invaluable tool for understanding their resort's performance and guest engagement. With detailed data on content performance, mobile app push message engagement, and the real-time status of Media Players, you can make informed decisions that optimize your resort's operations and create exceptional guest experiences. Knowledge truly is power, and Alpine Media is here to help you harness that power for the success of your resort.


Shuttle tracking

Vehicle Tracking for Enhanced Guest Convenience and Resort Management

Navigating a ski resort can be challenging, especially when it comes to transportation. Alpine Media's new Vehicle Tracking feature aims to make this process a breeze for guests by providing real-time location information for shuttles within the resort. By accessing this data through the resort's mobile app, guests can easily plan their transportation needs, reducing wait times and enhancing overall satisfaction.

To further simplify transportation for guests, the Vehicle Tracking feature also includes images and descriptions of the vehicles servicing each route. This enables guests to quickly identify the shuttle they need, ensuring a seamless and stress-free transportation experience.

For resort operators, the Vehicle Tracking feature offers a comprehensive solution for monitoring the location of all company vehicles, both guest-facing and non-facing. This allows for efficient management of resources and enhanced coordination among resort staff.

Safety is paramount at any ski resort, and Alpine Media's Vehicle Tracking feature helps ensure just that. Resort operators can monitor the real-time speed of each vehicle and receive alerts for harsh or erratic driving behavior, enabling them to address any potential issues and maintain a safe environment for both guests and staff.

In the unfortunate event of a crash, the Vehicle Tracking feature sends immediate alerts to resort operators, allowing them to respond promptly and take appropriate action to ensure the safety of all involved.

Alpine Media's Vehicle Tracking feature also simplifies the reporting process for resorts, making it easier to comply with Department of Transportation (DOT) driver regulations and Environmental, Social, and Governance (ESG) reporting requirements. By tracking idle time for vehicles, resort operators can efficiently manage their reporting obligations while also promoting sustainable practices.

In conclusion, Alpine Media's Vehicle Tracking feature offers a thoughtful and comprehensive solution for enhancing guest convenience and streamlining resort management. By providing real-time shuttle location information, monitoring vehicle speeds and driving behavior, and simplifying regulatory reporting, this innovative feature promises to elevate the ski resort experience for both guests and operators alike. Let Alpine Media's cutting-edge technology help you create an exceptional and safe environment at your ski resort!


Offline First, Progressive Web App for Resort Staff

We understand that resort staff are the backbone of any successful ski resort, and their ability to work efficiently and effectively is crucial to providing guests with the best possible experience. That's why we're thrilled to introduce our Offline First, Progressive Web App specifically designed for resort staff. This cutting-edge app provides your team with the tools they need to perform their job functions seamlessly, even when they're on the go or out on the mountain.

With our new progressive web app, your resort staff can easily access essential information and perform their job functions from anywhere on the mountain, regardless of connectivity. The offline-first design ensures that the app works smoothly, even in areas with limited or no internet connection. This means that your team can focus on their tasks without worrying about losing access to the app, leading to increased productivity and a more efficient operation.

Our progressive web app offers a wide range of functions that empower your resort staff to work more efficiently. For example, lift operators can easily update the lift status from their mobile devices, ensuring that guests have accurate, up-to-date information on lift operations. Similarly, snowcat drivers can mark a trail groomed from their tablet, streamlining the grooming process and allowing for better communication between staff members. These are just a few examples of how our app can help your team work smarter, not harder.

But we're not stopping there! We're always looking for ways to enhance our offerings, and we have exciting new functionality and features planned for the 23/24 ski season. In the upcoming updates, we'll be addressing the needs of snow reporters and shuttle drivers, providing them with even more tools to perform their jobs effectively and efficiently. Stay tuned for more information on these exciting additions to our progressive web app!

In conclusion, Alpine Media's Offline First, Progressive Web App for resort staff is a game-changer in the way your team operates on the mountain. With its offline-first design and versatile functionality, your staff can perform their job functions from anywhere, ensuring a more efficient operation and an exceptional guest experience. And with even more features planned for the 23/24 ski season, we're committed to helping your resort staff excel in their roles and contribute to the overall success of your ski resort.

As fellow snow enthusiasts and resort aficionados, we're stoked about these innovative features and can't wait to see the impact they'll have on your resort operations and guest experiences. We hope you're as excited as we are about these game-changing tools and can't wait to see them in action on the slopes!

Want to learn more about these rad features and see them in action? Join us at the NSAA conference in Savannah, GA from May 8-11, 2023, and stop by booth 516. Our team of snow-savvy experts will be on hand to showcase our latest innovations and answer any questions you might have. We'd love to meet you, learn more about your resort, and help you discover how Alpine Media can take your operations and guest experiences to the next level.

If you can't make it to the NSAA conference, don't worry! We're always here to help you explore the possibilities of Alpine Media's new features and offerings. Whether it's customizing your Points of Interest Maps, diving deep into insights and analytics, or empowering your resort staff with our progressive web app, we've got you covered. So, don't hesitate to reach out to our team and let us show you the Alpine Media difference. Together, let's create unforgettable memories for your guests and make your ski resort the ultimate winter wonderland!

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Frequently Asked Questions

If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!

What is the Alpine Media Platform and why would I need this at my resort/park?
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The Alpine Media Platform is a simple to use yet comprehensive guest engagement (and staff communication) platform that helps ski resorts, theme parks, amusement parks, water parks, museums, aquariums, and other attractions build, launch, simplify, measure, and maximize their guest engagement strategy.

The Alpine Media Platform is a leading resort software and app solution with a range of tools, including event planning, real-time operations reporting (e.g. lift & trail status or attraction status), base area maps with POI details, F&B menus, live vehicle/shuttle tracking, emergency alerts, notifications, and much more. The Alpine Media Platform consists of a custom mobile app specific to your resort (Android and iOS), digital signage (ranging from a 10in ticket window display to an LED 'jumbotron' of any size) and an intuitive, easy-to-use content management system (CMS) to control all your content.

We already have a mobile-responsive website, why would I need this?
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Mobile responsive websites are awesome and every organization should start there, but what happens when you need to get an urgent message out to all of your on-site guests? Is all the content on your website accessible when guests do not have an active internet connect? Do you have full control over the content on your website or do you have to rely on your web developer?

Moreover, we all know that every guest is different and how they decide to interact with your organization/brand varies widely. The Alpine Media Platform automatically 'pulls in' existing information about your resort and distributes it to additional channels (digital signage, mobile app, and text [coming soon]) for guests to consume wherever and whenever they want. In addition, our APIs make is simple for your team to 'pull' information from the Alpine Media Command Center CMS and show it on your website. You decide if you want to manage content through your website or through the Alpine Media CMS.

Synchronizing all of your resort information across the various channels should not require duplicate entry; it shouldn't require someone running all over the place updating USB thumb drives; and it definitely shouldn't require waiting in the IT queue for content change requests.

How long will it take you to get my resort set up?
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We make every effort to get your resort activated within 2 weeks.  Most of the time, we'll have your digital signage solution up and running within 72 hours from receiving all the necessary resort information including contact information, design guidelines, logo, existing data feeds, and admin users.  As soon as we activate your resort, you will have the ability to add and control all of your content and more.  From there, it's up to you how quickly you want to roll it out to various locations. In fact, many of your resort partners start with general information displays across their resort and then continue to customize and add additional locations (e.g. F&B menus, ticket pricing & availability, in-room media for on-site lodging locations).

How much does the platform cost?
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We offer four different plans, Green (digital signage only), Blue (digital signage + custom mobile app), Black (digital signage + custom mobile app + shuttle tracking and point of sale integration), and Double-Black (full customization of the platform). Plans start as low as $500/mo depending on the scope. The best part about the pricing of our software solutions is that there are no limits on the number of users and virtually all of the new features we develop are added to your plan at no additional cost. We hate getting "nickel and dimed" and we promise not to do it to you.

Schedule a demo to see the complete platform and get a customized proposal.