Maximizing Guest Engagement with Alpine Media's Mobile App

Maximizing Guest Engagement with Alpine Media's Mobile App

As a ski resort operator, you understand the importance of guest engagement. It's the lifeblood of your business, the key to repeat visits, and the secret sauce that turns first-time guests into lifelong patrons. But how do you maximize guest engagement in an increasingly digital world? The answer lies in the Alpine Media Mobile App.

The Alpine Media Mobile App is a game-changer for ski resorts. It's not just an app; it's a comprehensive guest engagement platform that transforms the guest experience, making it more interactive, personalized, and convenient. This article will explore how the Alpine Media Mobile App can enhance guest engagement at your resort, with a focus on the customizable main feed screen and real-time parking updates.


The Power of the Alpine Media Mobile App

The Alpine Media Mobile App is a powerful tool designed to boost guest engagement. It's more than just a mobile application; it's a complete guest engagement solution that provides real-time information, personalized content, and interactive features that guests love. 

The app is designed to be intuitive and user-friendly, making it easy for guests of all ages and tech-savviness levels to navigate. It's like having a personal concierge in your pocket, ready to provide information, answer questions, and enhance your resort experience at a moment's notice.


Customizable Main Feed: A Powerful Tool for Operators

One of the standout features of the Alpine Media Mobile App is the customizable main feed. This feature allows you, the resort operator, to tailor the app experience to your guests' needs, ensuring they see the content that is most relevant and impactful.

The customizable main feed is a dynamic, ever-changing screen that displays a variety of content based on your decisions and the needs of your guests. It can include real-time weather updates, trail conditions, event announcements, dining options, and more. 

As an operator, you can customize the main feed by selecting the types of content you want to display and the order in which they appear. This level of control allows you to strategically guide your guests' app experience, promoting certain features or information as needed. This not only enhances the guest experience but also allows you to effectively communicate with your guests, boosting engagement and satisfaction.


Real-Time Parking Updates: A Game-Changer for Convenience

Another standout feature of the Alpine Media Mobile App is real-time parking updates. This feature provides guests with up-to-the-minute information about parking availability at your resort, helping them plan their arrival and minimize time spent searching for a parking spot.

Real-time parking updates are a game-changer for guest convenience. They eliminate the guesswork and frustration often associated with finding parking at busy resorts, making the arrival experience smoother and more enjoyable. This feature not only enhances guest satisfaction but also frees up your staff to focus on other aspects of guest service.


The Impact on Guest Engagement

By providing personalized content through the customizable main feed and enhancing convenience with real-time parking updates, the Alpine Media Mobile App significantly boosts guest engagement. 

Guests who feel engaged are more likely to return to your resort, recommend it to others, and spend more during their visit. They're also more likely to leave positive reviews and share their experiences on social media, further boosting your resort's reputation and visibility.


In conclusion, the Alpine Media Mobile App is a powerful tool for maximizing guest engagement at your ski resort. Its customizable main feed and real-time parking updates provide the personalized, convenient experience that today's guests demand. By leveraging these features, you can transform the guest experience, boost engagement, and drive your resort's success in the digital age.

So, if you're looking to elevate your guest engagement game, look no further than the Alpine Media Mobile App. It's the ultimate tool for creating an engaging, personalized, and convenient guest experience that will keep your patrons coming back for more.

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Frequently Asked Questions

If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!

What is the Alpine Media Platform and why would I need this at my resort/park?
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The Alpine Media Platform is a simple to use yet comprehensive guest engagement (and staff communication) platform that helps ski resorts, theme parks, amusement parks, water parks, museums, aquariums, and other attractions build, launch, simplify, measure, and maximize their guest engagement strategy.

The Alpine Media Platform is a leading resort software and app solution with a range of tools, including event planning, real-time operations reporting (e.g. lift & trail status or attraction status), base area maps with POI details, F&B menus, live vehicle/shuttle tracking, emergency alerts, notifications, and much more. The Alpine Media Platform consists of a custom mobile app specific to your resort (Android and iOS), digital signage (ranging from a 10in ticket window display to an LED 'jumbotron' of any size) and an intuitive, easy-to-use content management system (CMS) to control all your content.

We already have a mobile-responsive website, why would I need this?
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Mobile responsive websites are awesome and every organization should start there, but what happens when you need to get an urgent message out to all of your on-site guests? Is all the content on your website accessible when guests do not have an active internet connect? Do you have full control over the content on your website or do you have to rely on your web developer?

Moreover, we all know that every guest is different and how they decide to interact with your organization/brand varies widely. The Alpine Media Platform automatically 'pulls in' existing information about your resort and distributes it to additional channels (digital signage, mobile app, and text [coming soon]) for guests to consume wherever and whenever they want. In addition, our APIs make is simple for your team to 'pull' information from the Alpine Media Command Center CMS and show it on your website. You decide if you want to manage content through your website or through the Alpine Media CMS.

Synchronizing all of your resort information across the various channels should not require duplicate entry; it shouldn't require someone running all over the place updating USB thumb drives; and it definitely shouldn't require waiting in the IT queue for content change requests.

How long will it take you to get my resort set up?
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We make every effort to get your resort activated within 2 weeks.  Most of the time, we'll have your digital signage solution up and running within 72 hours from receiving all the necessary resort information including contact information, design guidelines, logo, existing data feeds, and admin users.  As soon as we activate your resort, you will have the ability to add and control all of your content and more.  From there, it's up to you how quickly you want to roll it out to various locations. In fact, many of your resort partners start with general information displays across their resort and then continue to customize and add additional locations (e.g. F&B menus, ticket pricing & availability, in-room media for on-site lodging locations).

How much does the platform cost?
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We offer four different plans, Green (digital signage only), Blue (digital signage + custom mobile app), Black (digital signage + custom mobile app + shuttle tracking and point of sale integration), and Double-Black (full customization of the platform). Plans start as low as $500/mo depending on the scope. The best part about the pricing of our software solutions is that there are no limits on the number of users and virtually all of the new features we develop are added to your plan at no additional cost. We hate getting "nickel and dimed" and we promise not to do it to you.

Schedule a demo to see the complete platform and get a customized proposal.